At DIY Ebook Nook, we are committed to providing you with the best shopping experience. We offer a 14-day return policy, allowing you 14 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, the item must be in its original condition—unused, unworn, with tags still attached, and in the original packaging. You will need to provide proof of purchase, such as a receipt, to process the return.
To start the return process, please contact us at hello@diyebooknook.com.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the product is damaged, defective, or if you received the wrong item, contact us immediately so we can address the issue promptly.
Non-Returnable Items
Certain items cannot be returned simply due to a change of mind, for health or safety reasons. These restrictions will be clearly noted on the product page. If you have any concerns about a specific item, feel free to reach out to us. Sale items and gift cards are also non-returnable.
Exchanges
To exchange an item, we recommend returning the original item first. Once the return is approved, you can place a new order for the item you want.
Refund Process
Once your return is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to complete the refund.
If you have not received your refund after 15 business days from approval, please reach out to us at hello@diyebooknook.com for further assistance.
